- Billing, Account & Settlement queries
- Onboarding status tracking
- Update product settings
- Till Reporting Portal queries
- Closure request - Terminal return only (TID closure)
- Closure request - Merchant Account cancellation (MID & TID closure)
- Other settlement queries
- Settlement queries - Reconcilation
- Settlement queries - Change in funding descriptor
- Settlement queries - Missing funding
- Other billing queries
- Billing queries - Fee discrepency
- Billing queries - Change in funding cycle
- Billing queries - Change in settlement method
- Other onboarding queries
- Onboarding queries - Adding Merchant ID / Terminal ID
- Onboarding queries - Application queries
- Onboarding queries - Terminal install
- Other general queries
- General queries - Account reset / Account creation
- General queries - Activate Least cost routing / Merchant choice routing
- General queries - Terminal configuration
- General queries - stationery request (e.g. receipt rolls)
- General queries - Activate American Express acceptance
- General queries - Add logo to terminal(s)
- North America support request
- Change of Authorised Contact Details form
- Update bank details form
Request support FAQ
Explore FAQs for submitting a request ticket.