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Submit a request
Aim to include as much information and detail in your request as possible to reduce delays between replies
Have a specific request? Lodge a support ticket through one of the forms below.
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I have a general support enquiry
I want to order more receipt rolls
I want to change when my funds are settled
I have a question regarding my funding
I have a question about my fees
I want to enable Merchant Choice Routing (MCR) / Least Cost Routing (LCR)
I want to enable surcharge on my terminal(s)
I want to update my bank account details
I want to change the authorised contact details of my account
I would like to request a callback
I intend to close my account / return my terminal
I want to close my account
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FAQ
Frequently Asked Questions
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https://tillpaymentssupport.zendesk.com/hc/en-us/articles/6483530852623-Till-Glossary
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Till Glossary
Demystifying all the terms & jargons at Till
MID, TID, Receipt, PIN pad Offline, Frozen Terminal
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