Step 1

Navigate to Work Orders on the side panel

Step 2

The dashboard lists all Work Orders your merchants have logged with Nuvei for each Merchant ID, including product provisioning, product swaps, and offboarding.

It also shows the status details* for each Work Order, giving you a clear overview of what to expect for each merchant. For reference, the dashboard includes an estimated completion date. To view more detailed information about a Work Order, click the arrow at the end of the row.

*Note: The Work Order status shown on the dashboard is for reference only. Details are updated based on the Last synced time displayed in the top-right corner of the dashboard.

Step 3

In the work order, you can find the details of the request. It will also give you a view of the related work order with the same merchant for reference.

Step 4

If a particular work order is important to you, you can subscribe to the updates by clicking Set Alert. An email will be sent to you once the status of the work order changes.