Help Centre

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Legacy Gateway


How long does it take to process my application?

Once your application has been received, it will take around 7-10 days to process.

When will my terminal be installed?

Terminal installation can range from 2–10 business days after your account has been set up.

What happens with my current EFTPOS terminal/bank?

You will need to contact your previous provider to organise a terminal retrieval. If you own the terminal outright, then we can attempt to integrate it into your new contract with Till Payments.

Why is my application subject to credit review?

The ability to accept credit card payments is equivalent to giving you an unsecured line of credit; therefore all applications are subject to a review of business credit history.

How can I update my settlement time?

To update your settlement time please submit the "Change Settlement Time" request form.

I have received a Chargeback Letter, what do I do next?

Kindly follow the instructions on the letter. If you have further queries regarding this letter please view the dedicated Chargebacks page or contact our support team on 1300 369 692 for further assistance.

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