Till Merchant Portal
Pay By Link
Ecommerce
Fraud and Risk Management
Terms and Conditions
Till Merchant Gateway
Legacy Gateway
FAQs
How long does it take to process my application?
Once your application has been received, it will take around 7-10 days to process.
When will my terminal be installed?
Terminal installation can range from 2–10 business days after your account has been set up.
What happens with my current EFTPOS terminal/bank?
You will need to contact your previous provider to organise a terminal retrieval. If you own the terminal outright, then we can attempt to integrate it into your new contract with Till Payments.
Why is my application subject to credit review?
The ability to accept credit card payments is equivalent to giving you an unsecured line of credit; therefore all applications are subject to a review of business credit history.
How can I update my settlement time?
To update your settlement time please submit the "Change Settlement Time" request form.
What are the main features in Pay By Link?
Pay By Link has several features including, simple payment requests via email or SMS, in-built PCI compliance, BNPL & Apple Pay, expiry dates, improved user capability and enhanced reporting, all of which will allow you to provide your customer with a better payment experience and assist you with better decision-making and forward planning.
Can I brand the payments page with my own branding?
Yes, you can change both the background colour as well as add your own logo on the payment landing page.
Do Pay By Link requests expire?
Yes, you can add time-limits on your payment requests to encourage prompt payments and incentivise special offers.
Can I send pre-authorisation requests via Pay By Link?
Yes, you can send pre-authorisation requests to help lock in payments.
Does Pay By Link support Buy Now Pay Later (BNPL) payments?
Yes, Pay By Link accepts BNPL payments allowing your customers more flexibility with their payments.
How do I get Buy Now Pay Later (BNPL) offering in Pay By Link?
Contact our partner FlipPay to understand their offering. Once you sign an agreement with FlipPay, you’ll be provided with the implementation details. Please provide the following details to Till Staff so we can implement BNPL for you Payment Request: Merchant ID, Merchant Token, Template ID and your own BNPL logo.
Why am I getting an error message when I click “Check Pay Later Eligibility”
If you are unable to click “Check Pay Later Eligibility” or are getting an error message when you click “Check Pay Later Eligibility”, please contact Till Support on support@tillpayments.com or +61 1300 369 692. They’re on call 24/7.
Why do I get a ‘No plans available’ message when I check Pay Later Eligibility?
This happens when the payment request amount is higher or lower than the eligibility that you agreed with FlipPay. In that case you won’t be able to offer the ‘Pay Later' option to your customer, however they’ll still be able to 'Pay Now’. If you are entering an amount that is within the range that you agreed with FlipPay, please contact FlipPay support team via support@flippay.com.au
When do I get the full payment value settled from FlipPay?
You will have full payments settled on the next business day.
Who is liable if the customer doesn’t pay the next instalment?
All liability stays with FlipPay.
I have received a Chargeback Letter, what do I do next?
Kindly follow the instructions on the letter. If you have further queries regarding this letter please view the dedicated Chargebacks page or contact our support team on 1300 369 692 for further assistance.