Help Centre

Request a new payment

Modified on: Thu, 14 Jul 2022 at 10:50 am

Viewing Payments

You can filter by transaction type by selecting different options on the top right. In this example, we are viewing payments received. You can change the time frame of viewed payments by selecting the dropdown menu on the far right. In the example below, we see the last 30 days of payments received.

Payment Request

If you select the orange “Request Payment” button on the top right, you can create a new payment request. The following pop-up screen will appear.

Payment Request - New Customer

Ability to send through a Payment request for a new customer.

Complete the compulsory fields in order to
process a successful payment request:

  • Email:
  • Name:
  • Phone Number: Use the drop-down to select your globe or enter your country code into the phone number area.
  • Amount:
  • Payment Type:
  • Unique Reference:
  • Expiry: Add time limits on your payment requests to encourage prompt payments and incentivise special offers
  • Buy Now Pay Later (BNPL): Allow your customers more flexibility with their payments
Please note:
  • You will only be able to add that the Buy Now Pay Later option within the new payment request if you have an existing agreement with Flip Pay, our integrated BNPL provider. Please contact Till Support at or call +61 1300 369 692 to enable this feature for you if you already have an existing agreement, otherwise, if you’d like to get the BNPL option, please contact FlipPay here to sign-up and then contact Till Support to enable this feature.

Payment Request - Existing Customer

Once a payment request is prompted for an existing customer by inputting the email address, phone number and name will not be required to be entered.

Please ensure details are still valid.

Complete the necessary fields in order to process a successful payment request:

  • Amount:
  • Payment Type:
  • Unique Reference:
  • Expiry:
  • Form Template:

Please note:
The 3D Secure Verification will help decrease the risk of fraudulent transactions.

Was this article helpful?