Submit a request – Till Payments Help Centre

Till Payments Help Centre
Submit a request

Product enquiries
/ Technical support

Want to update product configurations or order stationaries?

Onboarding
status tracking

Are you new to Till or getting a new terminal?

Billing, Account
& Settlement queries

Not sure about the fees and fundings, or update account details?

Closure
request

Do you want to close your account or return your terminal?

North America
/ United Kingdom

From North America? Or query about the Till Reporting Portal?

Our support team will get back to you as soon as possible.

Have a specific request? Lodge a support ticket through one of the forms below.

Your email address

First Name

Last Name

Business Trading Name

Contact number

Reason for Closure

Merchant ID(s)

Enter the relevant Merchant ID(s), and separate each ID with a comma (,) if you require support on multiple MIDs. Enter "N/A" if MID is not available to you (for new merchants only).

Terminal ID(s)

Enter the relevant Terminal ID(s), and separate each ID with a comma (,) if you require support on multiple terminals. Enter "N/A" if TID is not available to you.

Terminal Collection Address

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here

How can we help?

Our support team will get back to you as soon as possible.