You may need to reboot an Ingenico Move5000 when the terminal becomes unresponsive, frozen, or is not functioning properly. Rebooting the terminal can help resolve various issues, including software glitches, PIN pad offline and errors that may arise during operation. Follow the below steps for a reboot.
Press Func and Clear at the same time.
Once reboot is done, press Func, insert 102 and press Enter.