How to process a refund on Till Merchant Gateway

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A refund is usually performed when a customer returns a product or cancels a purchased service and requests their money back. Refunds can be performed for various reasons such as a defective item, dissatisfaction with the product or service, or a change of mind. The purpose of a refund is to provide the customer with a fair resolution and to maintain customer satisfaction and trust.

To perform a refund on Till Merchant Gateway, follow the steps below:


Log into Till Vision Gateway and click Transactions in the pane on the left.



Under Transactions, select All from the drop-down menu.



In the list of transactions, click on the Transaction Purchase ID that you'd like to perform a refund on.



The refund button is at the top right, To process the refund, click the Refund button at top right and follow the required steps.


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