How to request a new payment on Till Payment Links Portal

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Note: this article is only relevant to Australian and New Zealand users who have access to the Payment Links portal.

If you are using Till Portal to manage payment links and settings, check out the section here. To request access to the Till Portal, submit a request here.

If you are based in North America, check out the article here.

To request a new payment, head to the Payments page of Till Payment Links Portal, you can filter by transaction type by selecting different options on the top right. In this example, we are viewing payments received. You can change the timeframe of viewed payments by selecting the dropdown menu on the far right.
Select the orange Request Payment button on the top right to create a new payment request. The following pop-up screen will appear.

Complete the compulsory fields in order to process a successful payment request:

  • Email:
  • Name:
  • Phone Number: Use the drop-down on the globe to select your country code, or enter your country code into the phone number area.
  • Amount:
  • Payment Type:
  • Unique Reference:
  • Expiry: Add time limits on your payment requests to encourage prompt payments and incentivise special offers.
  • Buy Now Pay Later (BNPL): Allow your customers more flexibility with their payments
Please note:
  • You can only add the BNPL option within the new payment request if you have an existing agreement with Flip Pay, our integrated BNPL provider. If you already have such an agreement, please contact the Customer Support Team by submitting a ticket to enable this feature. Otherwise, if you’d like to get the BNPL option, please contact FlipPay here to sign-up and then contact Till Support to enable this feature.


Payment Request - Existing Customer

For existing customers, a payment request is prompted by inputting the email address. The customer's phone number and name do not need to be entered.

Please ensure all details displayed are still valid.

Then complete all the following fields to process the payment request:

  • Amount:
  • Payment Type:
  • Unique Reference:
  • Expiry:
  • Form Template:

Please note:
The 3D Secure Verification will help decrease the risk of fraudulent transactions.

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