At Till, we’re thrilled to share updates on our journey to becoming Nuvei! This transition marks an exciting chapter as we integrate with Nuvei to bring you even better tools, services, and support. As part of this evolution, you may have noticed some changes. Here’s a summary of what’s new and how it affects you:
KEY CHANGES
Emails
Our communications will now come from Nuvei-branded email addresses. To ensure you don’t miss any important updates, please add @nuvei.com to your email provider’s safe sender list.
Customer support
-
Email: While you can still reach us at
support@tillpayments.comfor a few more months, we encourage you to start using our new email address:AU-support@nuvei.com. -
Incident Notifications: Any updates regarding outages or service disruptions will also come from Nuvei-branded emails. Again, please add
@nuvei.comto your safe senders list.
Web forms
Our online support forms will transition to Nuvei in the coming months. For now, they remain unchanged but stay tuned for updates.
Product updates
You’ll start to see Nuvei branding on merchant statements, contracts, and other important documentation. Rest assured, our service quality remains the same, just with a refreshed look.
Social media
We’re gradually phasing out our Till Payments LinkedIn and Facebook accounts. To stay connected with the latest updates and industry news, follow Nuvei on LinkedIn, here, and on Facebook, here.
Website
While the Till Payments website will remain live for now, we’ll begin migrating content to Nuvei’s website in the near future. We’ll keep you informed about key milestones in this process.
WHAT'S NEXT?
As we integrate into Nuvei, you’ll continue to receive the same exceptional service and support you’ve come to expect. Your dedicated Account Manager and our Customer Support team remain available to assist with any questions or concerns.
There'll be more changes to come in the new year, but, as always, we'll keep you up to date as and when they happen. We’re excited about the possibilities this transition brings and look forward to offering you even more innovative payment solutions.
Thank you for being part of this journey with us.
Need help?
Reach out to our team at:
AU-support@nuvei.com-
support@tillpayments.com(temporarily active)