|When will my terminal arrive?||Once your application has been received it takes around 10 days to process. Once approved, your terminal will be delivered to you for installation. Applications that have been incorrectly completed may take longer to process.|
|How much does an EFTPOS Terminal Cost?||The fixed monthly pricing structure is available with any Countertop and Mobile EFTPOS terminal with plans starting from as little as $30 ex GST per month.|
|What sort of benefits come with the EFTPOS plans?|
With our EFTPOS Plans, you can select one of seven plans that best suit your business and enjoy the freedom that comes with:
|How quickly will funds be available in my account?||Till Payments will submit the previous day’s transactions at 10am AEST/ AEDT on banking days via the industry’s settlement process, Bulk Electronic Clearing System (BECS), for routing to your bank.|
|Why is my application subject to credit review?||The ability to accept credit card payments is equivalent to giving you an unsecured line of credit; therefore all applications are subject to a review of business credit history.|
|What information do I need to provide when I call the Merchant Helpdesk?||When you call our helpdesk, you may be asked a variety of questions so we can verify your identity. You will have to provide us with your merchant ID, terminal ID, business name and contact name. Additional questions may include specifics about:|
These questions can be answered by looking at your terminal receipts, settlement dockets, bank statements or in our online reporting application. Our friendly helpdesk staff will guide you through the process.
|How do I reset my Reporting Portal Access?|
Kindly contact our Helpdesk on 1300 369 692 for further assistance. When you call our helpdesk, you may be asked a variety of questions so we can verify your identity. Please be ready to provide us with:
This is a comprehensive process to ensure your account remains secure and protected.
|How do I enable Amex or Diners or any other payment method?|
If you currently do not have an Amex or Diners merchant number, please contact Amex (1300 363 614) or Diners (1300 360 060) to request for a new merchant number.
If you have an existing Amex or Diners number, please go to our Forms & Guides page and download the relevant form.
Note: If there has been a change of directors or owners, please click here to access the applicable request form.
|How can I view my processed transactions?|
Processed transactions can be retrieved by logging in to our Reporting Platform located here
A transaction listing can be searched by using the following requirements:
For further information on retrieving your transactions, please follow your Merchant Portal user guide to help you with a step-by-step guided instruction.
|What do I do if my Terminal is fault?||Kindly contact our terminal support team on 1300 369 692 for further assistance.|
|My Terminal is offline and I need to process a payment||Please reference your terminal user manual located on our Guides page.|
|How do I reset my terminal password?|
Kindly contact our helpdesk on 1300 369 692 for further assistance. When you call our helpdesk, you may be asked a variety of questions so we can verify your identity. Please be ready to provide us with:
Chargebacks and Fraud
|I have received a Chargeback Letter, what do I do next?|
Kindly follow the instructions on the letter. If you have further queries regarding this letter please view the Merchant Guide for Chargebacks and disputes page or contact our helpdesk on 1300 369 692 for further assistance. Please note: the following information will be required when contacting our helpdesk:
There are some suspicious transactions that have been processed through my internet payment facility. Who can I contact to verify this?
|Kindly contact our helpdesk on 1300 369 692 for further assistance.|
How can I protect my business from fraudulent transactions and chargebacks?
There is an increased risk of fraud with accepting cards and this is more prevalent with Card Not Present transactions (transactions where the cardholder is not at your business with their card) as you can not verify that the person using the card is the owner of the card.
Unfortunately, chargebacks are part of accepting cards and they cannot be avoided completely but you can ensure that your card acceptance procedures minimise any risk to your business.
If you are ever suspicious of a transaction, you can perform some additional verification steps to help verify that the person giving you the card number is in the real cardholder. An authorisation only confirms that funds are available at the time of the transaction and that the card has not been reported lost or stolen. It does not guarantee that the person quoting the card number is the owner of the card or is entitled to use the card.
If a sales opportunity is too good to be true, it potentially could be. For more information please visit our Guides page. If you have any doubts, you can always contact the First Data Fraud team on 1300 369 692 and they can further assist you.